At my skin clinic, I am dedicated to providing the highest quality skincare services while prioritizing client safety and satisfaction.
I maintain strict hygiene standards to ensure a clean and safe environment for all clients. My commitment to using only top-quality products guarantees optimal results.
Personalized consultations, advanced treatments, and professional advice are the cornerstones of my approach. I strive to help each client achieve their desired skin health outcomes.
To maintain a smooth schedule and accommodate all clients, I kindly request 48 -hour notice for any cancellations to avoid charges.
Above all, I value my clients and am committed to exceeding their expectations with every visit. My goal is to create a welcoming environment where everyone feels confident and comfortable.

CODE OF CONDUCT

As a solo practitioner, I remain committed to providing services during my advertised hours of operation, serving clients anytime during those hours.

I adhere to all health and safety regulations, maintaining optimal cleanliness and hygiene. Any concerns should be addressed with me directly and immediately.

All clients can expect a warm greeting upon arrival. I will act professionally and with integrity at all times, avoiding confrontation or combativeness. I will not refuse service based on age, sex, race, ethnicity, or religious beliefs. Clients must have a friendly attitude and not be intimidating, threatening, or abusive. I reserve the right to refuse service to anyone breaching this code or creating health or safety issues. I am dedicated to providing the best possible treatments and services. I will offer transparency and professional advice when requested. Clients may ask about products used or request advice on related topics, which I will be happy to provide.

Clients are obligated to pay a 50% deposit upon booking. The deposit is required to secure your appointment. Without the deposit, the treatment will not be delivered.

I kindly request that clients provide a 48-hour notice for any cancellations. This helps ensure that I can accommodate all clients and maintain a smooth schedule.

A NO – REFUND POLICY

Please note that I have a no-refund policy on time reserved for treatments and services. However, if you need to cancel and provide the required 48-hour notice, any funds paid will be allocated as a credit towards a future treatment.

I understand that life can be unpredictable, and I will do my best to accommodate rescheduling appointments at a convenient time and day for you. In the event of cancellation, I can offer up to three alternative appointment options.

If none of the offered options are suitable and further attempts to reschedule are unsuccessful, please be aware that the money will not be refunded. Your understanding and cooperation with this policy are greatly appreciated as I aim to provide the best possible experience for all clients.

In the event of two late cancellations or one no-show within a year without prior notification, I reserve the right to refuse further services.

CUSTOMER COMPLAINTS POLICY

As a solo practitioner, I am committed to providing high-quality services and ensuring client satisfaction. However, I understand that there may be instances where you might feel dissatisfied with your experience. In such cases, I have established the following customer complaints policy:

If you are unhappy with any aspect of your treatment or service, please communicate your concerns with me directly as soon as possible or send an email outlining your complaint to [email protected] This allows me the opportunity to understand the issue and address it promptly. I aim to respond to emailed complaints within 3 working days during business hours. I will listen to your concerns, work to resolve the issue, and make necessary improvements to prevent future occurrences. If you’re unsatisfied with the resolution, please let me know. I may seek advice from industry professionals or organizations for a fair outcome. I appreciate your feedback and value the opportunity to improve my services for all clients.

YOUR INFORMATION & DISCLOUSER

I collect your information during the booking process and do not sell it to third parties. Your information may be shared with trusted partners who help me operate my business, but they must keep it confidential.

I may release information if needed to comply with the law or protect the rights and safety of my business or others. I may also share non-personal information for marketing or advertising purposes.

PRIVACY POLICY

This Privacy Policy applies to all collected information.

YOUR CONSENT

By using my site, you consent to this policy.

CHANGES

If I decide to change the privacy policy, I will post those changes on this page.

INFORMATION USE

Non-personal information may be shared for marketing or advertising.
I collect information during booking and do not sell it to third parties.

I may share information with trusted partners for business operations.

I may release information if required by law or to protect rights and safety.